Case studies

Automations & success stories

Building GenAI tools and automation workflows that people actually use - and teaching others to do the same.

GenAI Performance Agent Suite

Designed and built a shared integration layer connecting Glean to Slack, Jira, ServiceNow, and other internal systems, then built three purpose-built agents on top of it - each drafting a different type of performance content by pulling real context from an employee's actual work, not just what a manager remembers to write down.

  • Review Writing Agent - drafts performance reviews for managers
  • Promotion Case Agent - drafts promotion cases for candidate managers
  • New Hire Review Agent - drafts early-tenure reviews for new employees

Wrote the custom prompts and integration logic for all three, and led adoption across the org.

Impact

  • Review Writing Agent - 29% adoption · ~6,000 runs · ~2,300 hours saved
  • Promotion Case Agent - 39% adoption · ~300 hours saved
  • New Hire Review Agent - recently launched, adoption tracking in progress

Performance Review Analysis at Scale

Built a coded analysis pipeline - Python in Google Colab, combining NLP techniques with keyword search - to process performance review content at scale for the first time in company history. Surfaced patterns and themes that had previously been invisible in individual reviews, and fed those insights directly into orientation curriculum and employee development offerings.

Impact

  • First-of-its-kind analysis at this scale for the company
  • Insights directly shaped org-wide L&D programming

Automation Training & Enablement Program

Designed and ran a training program to get my team building working automation workflows from scratch. Within a month of the training, every team member had a working workflow in production. The program's effectiveness got it pulled into other team trainings, and it was eventually adapted into a company-wide eLearning course.

Since then, I've presented the material at multiple scales - including sessions for the entire Legal org and an org-wide session - and now serve as an informal advisor to teams across the company as they adopt automation and AI tooling.

Impact

  • 100% of trained team members had a working automation workflow within one month
  • Adapted into a company-wide eLearning course
  • Delivered at Legal org-wide and company-wide scale, plus multiple team-level sessions
  • Ongoing informal advisor to enterprise teams adopting automation/AI tools