Talent Development · Northeastern '24
Resume
B.A. Communication Studies, Northeastern University - Cum Laude
Experience
Talent Development Associate · Wayfair
July 2024 – Present · Boston, MAUse GenAI and automation to analyze performance reviews at scale, surfacing themes that inform organizational decisions and improve team efficiency.
- Own the GenAI build-out for performance - grew it from a DIY set of prompts, instructions, and step-by-step guides into a suite of AI agents that draft performance reviews, promotion cases, and new-hire reviews, saving an estimated 2,600+ hours combined.
- Built a coded pipeline that surfaced company-wide themes from performance reviews for the first time, shaping org-wide L&D programming.
- Led a company-wide automation training and enablement program - got the whole team building automation workflows within a month, now a standing eLearning course.
Talent Relations Co-op · Wayfair
Jan – Jul 2023 · 7 months · Boston, MA- Served as co-op captain, leading onboarding programs and building community among fellow co-ops; created co-op programming from scratch.
- Managed confidential employee ticket flow in ServiceNow and helped document new processes and training materials.
- Automated employment verification and employee-matching processes, boosting cross-team meetings by over 200%.
- Planned, coordinated, and executed employee development and engagement initiatives across 4 locations in 3 countries.
Corporate Communications Co-op · Wayfair
Jan – Jun 2022 · 6 months · Boston, MA- Communicated regularly with press, recommending products featured on Good Morning America and HGTV, and in Condé Nast, BH&G, and Martha Stewart.
- Drafted press releases and employee communications on ongoing business decisions and organizational accomplishments.
- Created and produced an internal video series spotlighting employee volunteerism and promoting local community service.
Resident Assistant · Northeastern University
Aug 2020 – Apr 2023 · Boston, MA- Coordinated and executed monthly engagement and safety initiatives for campus communities, averaging top 30% in attendance.
- Educated residents on housing regulations and documented COVID-19 compliance during the height of the pandemic.
- Regularly de-escalated emergency situations.
Content Creation Intern, Video & Social Media · Al Jazeera Media Network
Jun 2018 · Doha, Qatar- Produced and edited news footage into original digital content for AJ English and Arabic social media.
- Scouted international human-interest stories and collaborated with translators on multilingual video series.
- Partnered with Reuters and AP to cover breaking news on owned social channels.
Education
B.A. Communication Studies - Northeastern University, 2019–2024, Cum Laude, Dean's List
Inducted into Lambda Pi Eta (national communication honor society) - based on faculty and peer nomination and academic performance in the top 15% of the senior class
Community of Scholars Negotiations Program - American University, 2018
Certifications
- Google Cloud Generative AI Leader
- Staffbase Email Certification (2025)
- LinkedIn Social Media Marketing Foundations (2022)
- Social and Behavioral Research Certification, CITI
Leadership & Volunteering
- Volunteer, Northeastern University Mutual Aid - built, maintained, and promoted a food pantry, expanding it from a single community fridge into COVID-era pop-ups distributing PPE, winter clothes, and fresh produce (Dec 2020 – Apr 2024)
- Chi Omega Fraternity - recruited 200+ new members per year and raised over $10k per semester for Make-A-Wish
- Campus Ambassador, The Bear Creek School (2015 – 2017)
Skills
GenAI workflows, workflow automation, people analytics, program planning & execution, internal & external comms, press & pitch writing, de-escalation & conflict resolution, project management